Field Service and Technical Support Technician

SUMMARY: The Field Service and Technical Support Technician is responsible for installing and repairing EAS & RFID systems, training customers on the use of systems and providing technical support and advice to other field resources. The Field Service Technician assists in pre-sales, installation and post sales activities in support of direct and contractor resources.

ESSENTIAL JOB FUNCTIONS:

  • Installs and maintains electronic systems.  Most PPS installation work is done by sub-contractors.  This position will work mainly in a support role although some direct installation work is required.
  • Works with internal project & program manager/s to supervise the installation of projects
  • Works with internal installation and service staff to ensure quality standards and are met.
  • Evaluates and solves technical problems at customer sites
  • Interfaces with manufacturer support to resolve technical issues
  • Trains and develops field employees and contractors
  • Provides training to customers
  • Interfaces with customers and other resources to resolve installation and service issues
  • Provides site surveys, design advice and cost estimates for sales
  • Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process
  • Works with field resources and internal departments to meet established goals and objectives while maintaining profitability within the department
  • Provides feedback of efficiency and effectiveness of contractor resources

OTHER JOB FUNCTIONS:

  • Other duties as assigned, including safeguarding company assets.

REQUIREMENTS:

Minimum:

  • 2 year AAS degree or BSET in electronics, equivalent military training or industry experience.
  • Possess or achieve skill certifications
    • Networking certification
    • EAS certification
    • RFID certification
  • Valid drivers license in current state of residence.
  • Ability to obtain state and local low-voltage licenses.
  • Ability to read and understand blueprints.
  • Understanding of customer requirements.
  • Computer proficiency (Word, Excel, e-mail).
  • Strong verbal and written communication skills
  • Attention to detail and proven ability to produce quality work
  • Ability to work independently and in a team environment
  • Ability to communicate technical issues to customers
  • Strong problem solving and customer service skills

PHYSICAL DEMANDS:

  • Ability to lift at least 55 lbs and 25 lbs over head.
  • Ability to work on lifts, ladders and new and existing construction sites.
  • Ability to travel for service or installation projects (60+%)

WORK ENVIRONMENT:

  • Customer locations.
  • New and existing construction sites.
  • Home office.
2019-08-13T12:58:22+00:00August 13th, 2019|